In simple terms, elevator breakdowns are normally caused through lack of servicing. Like with any moving component property preventative maintenance and the replacement of worn out components prior to their failure goes a long way towards minimising breakdowns.
With Elevators, the statistics show that 90% of all break downs are the result of door component issues – either lack of adjustment causing the breakdown or components simply worn out and not able to perform to the manufacturers specification.
What we are finding which is compounding the problem is the lack of preventative maintenance being applied by some Australian Elevator companies when it comes to the servicing of the elevators. Arguably, the reasons for which are purely financial. Less servicing on the surface means potentially greater profits, but I would suggest not only is this approach short sighted, but it ignores the cost of breakdowns, not to mention the inconvenience to the customer and the end users.
Australia is not keeping pace with the rest of the world when it comes to breakdown rates. As an example, the Australian Property Council says 0-4 is Excellent, 5-6 Very Good and 7-10 Good.
Ask yourself, if your car broke down six times a year, how unhappy would you be? So, why does the Australian community accept this level of mediocrity when it comes to the performance of their elevators?
I can assure you that no Japanese lift company, nor its customers, would accept two breakdowns per year. Anything more than that would have the President of the Elevator company on TV apologising for his company’s poor performance.
So why can the Japanese elevator companies achieve much lower break down rates than the Australian elevator companies? The answer is simple. Japanese companies do proper preventative maintenance. It is not possible for any technician to carry out proper preventative maintenance if they are only allowed 20-30 minutes for a service. By contrasts, Fuji Elevators Australia, servicing to the Japanese ethos of servicing, allow as a minimum 2 hours per minor visitation and 8 hours for a major service.