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  • Reliability of Elevators (Break Down Rates) Versus Service Frequency

    A disturbing feature of the Australian elevator market is the reduction by lift companies in service frequency. They argue a lift only needs four services per year, but their prices often don’t drop to reflect the same ratio and are only reduced by 15% over a twelve month service price.

    Given the reliability of the elevators are so poor by Japanese standards, the reduction of service frequencies compounds the reliability problem, so why then do some elevator companies promote these reduced service frequencies? Arguably, by putting a lower price in, based on reduced services, it makes the offer look more competitive against another company who is offering twelve services per year. The unsuspecting customer doesn’t understand the impact on the reliability on their unit, nor what he is really getting for his money.

    Make no mistake, there is a direct correlation between the level of servicing and the frequency versus breakdown rate. The end effect by the reduced frequency is the customer’s equipment is being in many cases, underserviced. Reliability further suffers, as insufficient time is allowed to carry out proper preventative maintenance. Fuji Elevators is keen to raise awareness and the standard of servicing in Australia and reduce the number of breakdowns currently being experienced.

    Prior to entering the Australian market, Fuji conducted a survey. Our observation of the results was, “…that all lift companies are the same; all lift companies are as bad as each other and therefore if this is the case, price is the only thing that matters…” This is a snapshot of where the Australian lift industry is now, but not where it can or should be. Fuji Elevators offer a different level of service and our reliability of the equipment we maintain show we are not the same as our competitors. We are raising the reliability and service bar to be the benchmark of quality service.